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Refund policy

RETURNS

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Our policy lasts for 14 days. If more than 14 days have passed since you received your order, unfortunately we are unable to offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition you received it. It must also be in its original packaging.

There are several types of goods that are exempt from being returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-return products:
* Gift cards
* Codes discount

To complete your return, we require a receipt or proof of purchase.

Please do not send the return purchase to the manufacturer.

There are some situations where only partial refunds can be guaranteed: (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassettes, or discs. vinyl that have been opened.
* Any item that is not in its original condition, that is damaged or has parts missing for reasons beyond our control.
* Any item that is returned more than 30 days later of the shipment.

Refunds (where applicable)
Once your return is received and inspected, we will send an email not to tify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.


Late or lost refunds (where applicable)
If you have not received your refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you've followed all of these steps and still haven't received your refund, please contact us at info@reliqium.com.

< strong> Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale items cannot be returned.

Exchanges (where apply)
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to info@reliqium.com and send the item to: Rosalía de Castro, 12-14, 3ºA, Cerceda, GA, 15185, Spain.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift card for the value of the return. Once we receive the item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift was sent to the buyer for later delivery, We will send a refund to the buyer and he will know of your return.


Shipping
To return your product, you must send it to: Rosalía de Castro, 12-14, 3ºA, Cerceda, GA, 15185, Spain.

You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary.

If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.